Carprog full 9.31 “cannot connect to remote server”

I have sent my carprog v7.28 main unit back to my dealer to update fw to v9.31. I have done VW Diag, Peugeot temic and Bosch without issue. Today when i tested Nissan direct, carprog v9.31 can read and verify, but it stuck when press the button “FIND CRASH”.

some error screenshot attached:



Carprog full v9.31 also displayed another error¬†“Can’t connect to remote server”



Possible reason:
Carprog full clone does good in airbag resetting. If carprog prompt to connect remote server/internet, it indicates that carprog cannot do this function/car.